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Terms of Service

Last updated November 12, 2026

These Terms of Service (“Terms”) are a contract between you and My Memory Mailbox (“My Memory Mailbox,” “we,” “us,” and “our”) and govern your use of mymemorymailbox.com, the waitlist, the invite beta, and the My Memory Mailbox service (together, the “Service”).

The Service helps an adult capture memories about their child. You opt in to receive prompts, you reply in your own words, and we store those replies so they can later be made into a keepsake book. A texting companion named Memo may send and respond to messages. Memo is automated. Email is a secondary channel. Paid plans and checkout are coming; they are not available today. By using the Service, joining the waitlist, or creating an account, you agree to these Terms and to the Privacy Policy. If you opt in to text messages, the SMS Terms also apply, and they control if they conflict with these Terms on a text-message question.

Please read the dispute-resolution section below. It requires individual arbitration of most disputes and waives class actions, with a carve-out for small claims, after we first try to resolve the dispute informally.

Eligibility

You must be at least 18 years old to use the Service. The Service is not directed to children. If you submit information about a child, you represent that you are the child’s parent or legal guardian, or that you otherwise have the legal right to share that information with us. You also represent that the information you give us is accurate and that you will keep it current. You are responsible for activity under your account and for keeping access to your phone number and email address under your control.

The waitlist and invite beta

  • Joining the waitlist records your interest. It does not guarantee access, a place in any group, or any price.
  • Descriptions of future features, timing, and pricing are not an offer and are not a promise that a feature will ship.
  • Parts of the Service are in an invite beta. Access may be limited, and features may change or be withdrawn.
  • We may email you about access and product updates. You may tell us to stop those emails at any time.
  • We may close, pause, or change the waitlist.

Text messages

Text prompts are optional. We send them only if you opt in under the SMS Terms. Consent to receive texts is not a condition of buying any good or service, and it is not a condition of joining the waitlist. Message frequency varies, typically 1–3 messages per week. Msg & data rates may apply. Reply STOP to cancel and HELP for help. Messages may be automated or generated with AI, including messages from Memo.

Memo and other automated features

Memo is a texting companion, not a person. Messages from Memo, and drafts or layouts we prepare from your replies, may be generated or assisted by artificial intelligence. They can be incomplete, inaccurate, or unsuitable. Memo does not provide medical, psychological, educational, legal, or other professional advice. You are responsible for the memories you choose to keep and for reviewing anything before you order a book or give it to someone else.

Your content

You retain ownership of the memories, photographs, and other content you submit (“Your Content”). We do not claim ownership of Your Content.

So that we can provide the Service and make the books and gifts you ask for, you grant My Memory Mailbox a limited, non-exclusive, royalty-free license to host, store, reproduce, process (including with automated and AI systems), format, back up, and display Your Content back to you, and to print or otherwise produce the keepsakes you request. The license is only for those purposes. It ends when Your Content is deleted from our active systems, except that we may keep copies we need to finish an order you already placed, comply with law, resolve a dispute, or complete a backup rotation.

You represent that you have the rights needed to submit Your Content and to grant this license, and that Your Content does not violate the law or anyone else’s rights, including privacy and intellectual-property rights. You are responsible for Your Content.

Acceptable use

You agree not to:

  • Use the Service if you are under 18, or direct a child to submit information to us.
  • Submit content that is unlawful, infringing, defamatory, or that you do not have the right to share.
  • Submit content that sexually exploits a minor, or any child sexual-abuse material. We report that material as the law requires and we delete it.
  • Interfere with the Service, probe or bypass security, scrape the Service, or overload it.
  • Use the Service to send spam or to harvest personal information.
  • Misrepresent your identity or your authority to share information about a child.
  • Reverse engineer the Service except to the extent the law forbids that restriction.

We may remove content or suspend or end access if you violate these Terms, if we must do so to comply with law, or if your use creates a risk for other people or for the Service. Where it is reasonable, we will tell you why.

Subscriptions and future payments

Paid plans are not on sale yet. When they are, the price, what is included, the billing period, and the renewal terms will be shown before you pay. No price on this website is an offer until it is presented to you at checkout.

If a plan renews automatically, we will tell you, before you submit payment, that it renews, the renewal price or how that price is determined, how long each renewal lasts, and how to cancel. You authorize us and our payment processor to charge the payment method you provide for the first term and for each renewal until you cancel. You may cancel at any time before the renewal charges, using the method shown at purchase and, once accounts are available, in your account. Cancellation stops future renewals. Unless we say otherwise at purchase or the law requires a refund, cancellation does not refund the term you have already paid, and you may keep access through the end of that term.

We may change the price of a future term. We will tell you before that term renews. The change does not apply to a term you have already paid. If you do not agree, cancel before the renewal. Taxes may be added where required. If a charge fails, we may suspend paid features until it succeeds. We will not delete your memories only because a payment failed.

Buying a plan, a book, or any other good is not a condition of receiving text messages, and agreeing to receive text messages is not a condition of any purchase.

Keepsake orders

Keepsake books and gifts are custom goods made from Your Content. Pricing, shipping, and production time will be shown before you place an order. Please review the preview we give you, if we give you one, before you approve production.

  • Defects. If a printed item arrives damaged, defective, or not matching the preview you approved, contact us and we will reprint it or otherwise correct our error.
  • Personalization. Because the item is made for you from Your Content, we do not accept returns, or offer refunds, for a finished item because you changed your mind or prefer different wording, except where the law requires it.

Privacy

Our Privacy Policy explains how we collect, use, share, retain, and delete personal information. It is part of these Terms.

Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that prompts will arrive on a particular schedule, that AI output will be accurate, or that a beta feature will remain available. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you. You may have rights that cannot be waived.

Limitation of liability

To the fullest extent permitted by law, My Memory Mailbox will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or content, whether the claim is in contract, tort, or otherwise, and whether or not we were advised of the possibility.

To the fullest extent permitted by law, our total liability for all claims arising out of the Service or these Terms will not exceed the greater of (a) the amount you paid us for the Service in the twelve months before the claim arose and (b) one hundred U.S. dollars (US$100).

Nothing in these Terms limits liability for fraud, gross negligence, or willful misconduct, or for death or personal injury caused by negligence, or any other liability that cannot be limited under applicable law.

Indemnity

You will indemnify and hold My Memory Mailbox harmless from third-party claims, damages, losses, and reasonable attorneys’ fees arising out of Your Content, your misuse of the Service, or your violation of these Terms or of someone else’s rights, except to the extent the claim is caused by our fraud, gross negligence, or willful misconduct.

Dispute resolution

Informal resolution first

Before either of us starts arbitration or a court case (other than a small-claims case), we will try to resolve the dispute informally. Send a notice that describes the dispute and the relief you want to hello@mymemorymailbox.com. If we have a dispute with you, we will send notice to the email address on your account. If the dispute is not resolved within 60 days after the notice is received, either of us may proceed as this section allows.

Binding individual arbitration

Except for an individual claim in small-claims court, and except for a request for injunctive relief to stop misuse of the Service or infringement of intellectual-property rights, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration. The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules. Those rules, including the rules on filing and fees, are available at www.adr.org. The Federal Arbitration Act governs this agreement to arbitrate.

The arbitration will be conducted by one arbitrator in the county where you live, or by telephone, video, or written submissions. The arbitrator may award any individual relief a court could award. The arbitrator’s decision may be entered in any court with jurisdiction. If the AAA will not administer the arbitration, the parties will agree on another administrator. If they cannot agree, a court of competent jurisdiction will appoint one.

Small-claims carve-out

Either of us may bring an individual claim in a small-claims court of competent jurisdiction instead of arbitration, including a small-claims court where you live. If a claim is filed in small claims and is transferred or appealed to a court that is not a small-claims court, the claim returns to arbitration.

Class waiver

You and My Memory Mailbox may bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not preside over a class, collective, or representative proceeding and may not combine your claim with anyone else’s without the written consent of every party. If a court finds this class waiver unenforceable as to a particular claim or remedy, that claim or remedy will proceed in court, and the rest of this dispute-resolution section will continue to apply to the remaining claims.

Opt out of arbitration

You may opt out of this arbitration agreement, and of the class waiver, within 30 days after you first accept these Terms. Opting out does not opt you out of any other part of these Terms. To opt out, email hello@mymemorymailbox.com with the subject line “Arbitration opt-out,” and include your name and the email address or phone number on your account. If you were already on the waitlist when these Terms were posted, those 30 days run from November 12, 2026. Opting out of arbitration does not affect any other part of these Terms.

Governing law and venue

These Terms are governed by the laws of the State of South Carolina, excluding its conflict-of-law rules, except that the Federal Arbitration Act governs the arbitration agreement above. Subject to that arbitration agreement and the small-claims carve-out, the state and federal courts located in South Carolina have exclusive jurisdiction over disputes arising out of these Terms or the Service, and you consent to personal jurisdiction there.

Changes to these Terms

We may update these Terms. We will change the “Last updated” date above and, for a material change, post a notice on the site or email the address on your account. A material change to the dispute-resolution section will not apply to a dispute we were already on notice of. If you continue to use the Service after the update takes effect, you accept the updated Terms. If you do not agree, stop using the Service and, if you have an account, cancel it.

Other terms

  • Entire agreement. These Terms, the Privacy Policy, and the SMS Terms are the entire agreement between you and us about the Service. They replace earlier agreements about the same subject.
  • Severability. If a provision is held unenforceable, the rest remains in effect. A court will modify the provision only to the minimum extent needed to make it enforceable.
  • Assignment. You may not assign these Terms without our consent. We may assign them in connection with a reorganization, financing, or sale of the Service.
  • Waiver. A failure to enforce a provision is not a waiver of it.
  • Notices. We may send notices to the email address on your account, by a posting on the site, or, for a message you have opted in to, by text. You send notices to the contact address below.
  • No third-party beneficiaries, except as the arbitration class waiver states.

Contact us

My Memory Mailbox
hello@mymemorymailbox.com
https://mymemorymailbox.com