SMS Terms & Conditions

These SMS Terms & Conditions apply to the My Memory Mailbox text message program (the “Program”). By providing your mobile phone number and opting in, you agree to these terms.

Program description

My Memory Mailbox sends recurring text-message prompts inviting you to reply with a memory about your child, along with occasional account and service messages (for example, order or fulfillment updates). You reply with your memories, and we turn them into keepsakes.

Message frequency

Message frequency varies. You should expect up to 1 message per week per child enrolled, plus occasional service messages related to your account. Message frequency may change, and we’ll tell you if it does.

Note: the “up to 1 message per week per child” wording is a placeholder frequency, drafted to match the product’s weekly-prompt design; confirm the final cadence before launch.

Message and data rates

Message and data rates may apply. Rates are set by your mobile carrier and are your responsibility. Check your mobile plan for details.

How you opt in (consent)

Consent to receive texts is explicit and opt-in. During onboarding, you enter your mobile phone number in the phone-number field and separately check a box (or take an equivalent affirmative action) agreeing to receive recurring automated text prompts from My Memory Mailbox at that number. This consent is tied to the phone-number field itself — it is not bundled into or buried inside our general Terms of Service.

• Consent to receive marketing or promotional texts is not a condition of purchasing any goods or services.
• You must be the account holder or authorized user of the mobile number you provide.
• If your mobile number changes, please update it or reply STOP from the old number.

Getting help — reply HELP

For help at any time, reply HELP to any message from the Program. You will receive a reply with support information and a way to reach us. You can also contact us at hello@mymemorymailbox.com.

Cancelling — reply STOP

To stop receiving texts at any time, reply STOP to any message from the Program. You will receive a single confirmation message, and we will stop sending Program texts to that number. We honor the standard opt-out and help keywords immediately:

Reply	What it does
STOP	Cancels all Program messages to your number. Also honored: STOPALL, END, CANCEL, UNSUBSCRIBE, QUIT.
UNSTOP / START	Re-subscribes your number to the Program after a previous STOP.
HELP	Sends support information and how to reach us. Also honored: INFO.

After you reply STOP, you may receive one final confirmation. You can rejoin anytime by opting in again or replying START / UNSTOP.

Carriers and delivery

Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier’s network and is not guaranteed. The Program is supported by major U.S. carriers, subject to change.

Privacy

We handle the phone number and information you provide in line with our Privacy Policy. We do not sell your mobile information, and we do not share it with third parties for their own marketing.

Changes to these SMS Terms

We may update these SMS Terms as the Program develops. When we make material changes, we will update the “Last updated” date above.

More information

See our Privacy Policy and Terms of Service for additional details about the Service.